Terms of Service

1. Acceptance of Terms

By accessing and using thermovoenergy.com ("the Website"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use the Website.

These terms apply to all visitors, users, and others who access or use the Website.

2. Products & Services

Thermovo offers heat pump products and related services as described on the Website. Product specifications, pricing, and availability are subject to change without notice.

• Product images are for illustrative purposes only — actual products may vary slightly from images shown.
• Technical specifications are provided to the best of our knowledge but should be verified for your specific application.
• All products comply with relevant EU regulations and carry CE marking where applicable.

3. Orders & Payment

To place an order, please contact us through the contact form or by email. We will provide a formal quotation including:

• Product details and specifications
• Unit pricing and any applicable discounts
• Estimated shipping costs and delivery timeline
• Payment terms and accepted methods

Payment terms will be specified in the quotation. We reserve the right to refuse or cancel any order at our discretion.

4. Shipping & Delivery

Shipping is available to European Union member states and selected non-EU European countries. Delivery timelines are estimates and may vary based on:

• Product availability and production schedules
• Shipping destination and customs clearance (where applicable)
• Force majeure events beyond our reasonable control

Risk of loss and title for products pass to you upon delivery to the carrier. We recommend inspecting all shipments upon receipt and reporting any damage within 48 hours.

5. Warranty

Thermovo products are covered by a manufacturer's warranty as specified in the product documentation. Standard warranty terms include:

• Heat pump units: 2-year standard warranty on parts and labor; extended warranty options available on select models.
• Coverage: Manufacturing defects in materials and workmanship under normal use and maintenance.
• Exclusions: Damage from improper installation, unauthorized modifications, misuse, or failure to follow maintenance guidelines.

Full warranty terms are provided with each product. Please refer to your product documentation or contact us for details.

6. Returns & Refunds

If you are not satisfied with your purchase, please contact us within 14 days of delivery. Return and refund conditions:

• Products must be returned in original packaging with all accessories and documentation.
• Return shipping costs are the responsibility of the buyer unless the product is defective or we made an error.
• Refunds will be processed within 14 days of receiving the returned product, using the original payment method.
• Custom or special-order products may not be eligible for return — please confirm before ordering.

This policy does not affect your statutory rights under EU consumer protection law.

7. Intellectual Property

All content on the Website — including text, images, logos, product descriptions, and technical documentation — is the property of Thermovo or its licensors and is protected by copyright and trademark laws.

You may not reproduce, distribute, or create derivative works from Website content without our express written permission. Product names and logos are trademarks of Thermovo.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Thermovo shall not be liable for:

• Any indirect, incidental, or consequential damages arising from the use of the Website or products.
• Damages resulting from improper installation, use, or maintenance of products.
• Any loss of data, revenue, or profits related to your use of the Website.

Our total liability for any claim shall not exceed the purchase price of the product(s) giving rise to the claim.

9. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to conflict of law principles.

For EU consumers, this does not affect your rights under mandatory consumer protection laws of your country of residence. Any disputes shall be resolved through negotiation in good faith, followed by mediation or arbitration if necessary.

10. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated date. Your continued use of the Website after changes constitutes acceptance of the modified terms.

We encourage you to review these terms periodically.

11. Contact

For questions about these Terms of Service, please contact us:

• Email: devotionheatpump@gmail.com
• Website: thermovoenergy.com