Frequently Asked Questions
Find answers to common questions about Thermovo heat pumps.
General
About Thermovo
Thermovo is an independent HVAC brand offering equipment selection, system proposals and coordinated purchasing for homeowners, installers and distributors. Guangzhou Thermovo Technology Co., Ltd. 12 years in heat pump sales — our founder’s industry experience.
Products
Can I source heat pumps, fan coils and tanks together?
Yes. We can prepare a combined equipment quotation and discuss the configuration for your project.
What if I do not know which model to choose?
Tell us your location, building requirements and existing system. We will help clarify the selection, with design conditions and heat loss confirmed for the project.
Installation & Support
Do you provide installation?
Installation and commissioning are arranged with a qualified installer. Any installation services must be expressly included in the quotation.
How do I get after-sales support?
Contact Thermovo with your order reference, model, fault description and any relevant photos or error codes. We coordinate troubleshooting and applicable warranty next steps; coverage and costs are confirmed in your order terms.
Ordering
Where do you deliver, and how long does it take?
We confirm availability, destination, shipping arrangements and lead time for each quotation before you order.