Privacy Policy | Thermovo

1. Information We Collect

When you visit thermovoenergy.com or contact us through our website, we may collect the following types of information:

Contact Information: Name, email address, phone number, and company name when you fill out our contact form or request a quote.
Usage Data: IP address, browser type, pages visited, and time spent on our site — collected automatically via standard web analytics.
Communication Records: Contents of emails and messages you send us, including inquiries about heat pump products, pricing, or technical support.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries: Processing quote requests, answering product questions, and providing technical support.
To improve our website: Analyzing usage patterns to enhance user experience and content relevance.
To communicate with you: Sending relevant product updates, promotional offers, or industry insights — only if you have opted in.
To comply with legal obligations: Maintaining records as required by applicable laws and regulations.

We do not sell, rent, or trade your personal information to third parties.

3. Cookies

Our website uses essential cookies necessary for basic functionality (such as language preference and session management). We may also use analytics cookies to understand how visitors interact with our site.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

For more details, please refer to our Cookie Notice (available upon request).

4. Data Sharing & Third Parties

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

Website hosting and analytics providers
Email service providers (for processing contact form submissions)
Payment processors (when applicable)

All third-party providers are contractually obligated to protect your data and use it only for the services they provide to us.

5. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

Right to access: Request a copy of the personal data we hold about you.
Right to rectification: Correct any inaccurate or incomplete data.
Right to erasure: Request deletion of your personal data under certain conditions.
Right to restrict processing: Limit how we use your data.
Right to data portability: Receive your data in a structured, machine-readable format.
Right to object: Object to processing based on legitimate interests.

To exercise any of these rights, please contact us at devotionheatpump@gmail.com.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

These measures include encryption, secure server infrastructure, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure — we cannot guarantee absolute security.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Continued use of our website after changes constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: devotionheatpump@gmail.com
Website: thermovoenergy.com